Frequently Asked Questions

How do I start?

Schedule a free consultation appointment. This will take about 20 minutes and there is no obligation. A private consultation with the electrologist will answer any questions and enhance your understanding of the process. You will receive a sample treatment to determine if electrolysis is right for you.

Every client will be on a different treatment program taking the following into consideration, as they will affect the treatment process.

  • The area to be treated
  • Previous history of hair removal
  • Medication (Previous & Current)
  • Underlying medical conditions
  • The age of the person to be treated
  • Gender difference/Transgender
  • The skin’s texture and moisture level (dry vs. moist) 
  • Skin sensitivity
  • The texture and nature of the hair (coarse vs. fine / straight vs. curly)

Understanding the factors affecting hair growth will enable the client to have reasonable expectations and assist the client in making the commitment necessary to achieve their desired results.

Which areas can be treated?

Any area of the body can be treated except for nostrils and the inside of the ear – mucus membranes in the area are delicate and should not be treated by heat or laser. Also, electrolysis can treat all hair type and colour, in case you have stubborn white, grey, red or colourless hair.

For those transitioning, it is important to address critical areas well in advance to ensure complete elimination of hair.

How Many Electrolysis Treatments will I Need?

Permanent hair removal is not achieved in one session. Rather, a number of regular appointments are necessary. The number of visits will vary from person to person.

The number of sessions will depend upon the amount of hair being removed, the skin sensitivity and the type of temporary removal methods that have been employed in the past. Treatments work best when they are planned on a program of regular sessions. The appointments may be scheduled once a week at first and may eventually reduce to once every month or six weeks until the results are achieved.

How do I Prepare for my Consultation?

Please make sure you have hair.  We will need to examine the treatment area and the density of the hair.  It is best to avoid peels and retinol treatment since this can increase skin sensitivity. 

Hydration is important to the process.  Please arrive hydrated, rested and calm.  This is helpful to make your treatment as comfortable as possible.

What is Electrolysis?

Electrolysis is the insertion of a fine, sterilized probe into the hair follicle (the natural skin opening from which the hair grows).   An electrical current is then passed down this probe to treat the growing portion of the hair follicle, destroying the cells and tissue responsible for hair growth.

Heat or a slight pinch sensation is felt during the current flow. Using sterilized tweezers, the electrologist gently slides the hair out of the follicle.

There are three types of electrolysis used today.  Regardless of the method used, the client should not feel the insertion nor resistance when the hair is removed.


Electrolysis is the original method using galvanic current.  A fine probe is inserted into the hair follicle.  A direct or galvanic current is sent through the probe into the follicle causing a physiochemical reaction with the water and salt resulting in caustic soda or lye.  This is a destructive substance destroying the cells and tissue responsible for hair growth. 

This treatment method takes longer and is uncomfortable for the client hence, it is used less with the development of newer methods.


Thermolysis is a method using high frequency which generates heat to coagulate the cells and tissues responsible for hair growth.  It is the fastest treatment method and the most comfortable for the client.


Blend is a combination of Thermolysis and Electrolysis.  It is typically used on distorted follicles and difficult, coarse hair.  It is effective but lies between the two in terms of comfort.

Does it Hurt?

The level of discomfort a client may experience depends mostly on the area being treated and the clients sensitivity to pain.  The sensation is typically described as a pinch or heat prick.  Clients can use topical numbing agents (EMLA, Zensa) or other pain management products (Ibuprofen) as approved by their physician.  You may wish to speak to your dentist for freezing to remain comfortable around the face.

What can I expect after a Procedure?

It is normal to experience minor redness and swelling in the treated area.  This can last for a couple of days depending on your personal healing process.  Tiny scabbing is normal and clients are encouraged not to pick to avoid any pigmentation issue. 

It is important to avoid the sun and to apply sunscreen, especially on the treated area for 48 hours after treatment.  Tight clothes are to be avoided, heavy creams and hot baths/water.   Each individual reacts differently and your Electrologist will review the post treatment procedures at the end of your treatment.

Is Electrolysis Safe?

Electrolysis is a personal service and we follow a rigorous disinfecting and sterilization process to ensure the treatment area and equipment are safe.  A new sterile and disposable probe will be used for every treatment and will be removed from its sterile packaging in front of you. All tools are cleaned, disinfected, and sterilized between uses according to health standards.  Single use gloves are used for each client.  Electrolysis is a safe method of treatment often recommended to address health issues or anxiety due to excessive pilosity due to hormone conditions.

What Causes (unwanted) Hair Growth?

The growth of excess facial hair is related to the balance of estrogen and testosterone. Women produce these hormones in a fine balance, allowing for menstruation, reproduction, and menopause. A malfunction of this balance may result in an excess of testosterone and the result is development of thick, dark hair on the face, breasts and lower abdomen which becomes more noticeable as years go by. Should you have a sudden onset of hair growth, i.e. within a year or less, prompt investigation should be carried out to determine which organ has the hormone malfunction.

What is the Technical Process?

The word electrolysis applies as a general description of three methods. Thermolysis causes heat resulting from friction, electrolysis is a chemical change in the tissue and the blend is a combination of both. It involves the insertion of a fine sterile probe into the existing hair follicle, the current applied, hair growth cells destroyed, and the hair removed with sterile tweezers.

How do the 3 Stages of Hair Growth impact my treatment plan?

All hair, regardless of the area of the body, have different growth cycles. Eyelashes and eyebrows, for example, grow for about four months and then shed. The life span of a human scalp hair is from two to four years.  Much perceived “regrowth” that occurs during treatment is really hair emerging from dormancy.

The more consistent the treatment, the better the results! Hair growth is most vulnerable when it first reappears, and this is called the ‘anagen’ stage of growth. Therefore, it is especially important for a client to participate in a planned program of electrolysis.

Graphic showing hair regrowth cycle

If you shave the hair prior to the treatment, a high percentage of treated hair will be in the anagen increasing our effectiveness. This way only actively growing hairs are treated rather than hairs in resting stage. Shaving does not encourage hair to grow thicker or darker.

Can you provide advice once I start my treatment plan?

Tweezing and waxing should be discontinued once you begin your treatment plan. If previously used, these hairs will continue to appear on your skin up to nine months into your treatment programme.

Your role in the treatment process is important in achieving successful results. Always express any concerns and ask questions to ensure the quality of your treatment.

Consistency in maintaining your treatment schedule will provide the best results.

What is Keratosis Pilaris?

Keratosis Pilaris, also known as KP or “chicken skin”, is a very common skin condition that creates small, hard bumps on the surface of the skin. These bumps form as a result of an excess buildup of keratin; keratin is a protein that is part of the skin and hair. Currently, it is unknown what causes this buildup in the first place. Nonetheless, the extra keratin clogs the pores and causes a bumpy rash to appear. KP is commonly found on the upper arms, thighs, chest, elbows, and the tush.

How to treat KP?

The best way to (naturally) treat KP involves:
1) removing the excess buildup of keratin; and
2) restoring the skin’s natural moisture. We’ve put together a step-by-step routine that will fulfill these conditions and leave your skin KP-free:

Step #1: Unclog pores
Before showering, gently buff your skin with our Nordic Dry Brush. Made with densely packed all natural bristles, this brush will unclog your pores by gently breaking down the keratin deposits that cause KP. We recommend using this product 1-3 times a week (pre-shower), depending on how sensitive your skin is. Lightly stroke the brush in an upward motion towards your heart.

Step #2: Exfoliate
Our ultra-thin sugar based scrubs are gentle yet effective. This product will exfoliate away dead skin cells and small bumps, without drying out your skin. Each scrub is infused with nourishing oils to help rejuvenate and reveal healthier-looking skin. We recommend using the scrub 2-3 times a week in the shower – depending on how sensitive your skin is.

Step #3: Treat
Our treatment oils are formulated to moisturize and soften the skin in order to help prevent clogged pores/excess keratin buildup. We recommend using a treatment oil on a daily basis. For the best results, apply the product within two minutes of stepping out of the shower since the skin is most absorbent during this time.

Step #4: Repeat
Being consistent with your routine is key to treating Keratosis Pilaris. It will take time, but your skin will thank you.

Keratosis pilaris

See our Bushbalm Skincare Products page to find our Nordic Dry Brush and our Sugar-based Scrubs.

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